This Privacy Policy explains how Hollywood Dreams – Banquet Hall & Events (“Hollywood Dreams,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information when you visit www.hollywooddreams.in, contact us via WhatsApp, phone, or email, or use our services. By accessing our website or communicating with us, you agree to the practices described in this policy.

1. Information We Collect

• Contact details: name, phone number, email address.
• Event information: event date, type, guest count, preferences, and notes you share.
• Communication data: messages exchanged via WhatsApp, phone, SMS, email, or website forms.
• Technical data: IP address, device/browser type, pages visited, referring URLs, timestamps.
• Payment/booking info (if applicable): limited details related to deposits/invoices (we do not store full card details on our servers).

2. How We Use Your Information

• To respond to enquiries, provide quotations, and manage bookings.
• To send confirmations, updates, and service-related notifications.
• To improve our website, services, and customer experience.
• To send promotional messages only where permitted by law or with your consent (you can opt out anytime).
• To comply with legal obligations and enforce our terms and policies.

3. Legal Basis & Consent

We process personal data based on one or more of the following grounds: your consent, performance of a contract (or steps prior to entering one), our legitimate interests in operating and improving our services, and compliance with legal obligations.

Consent statement: By contacting us via WhatsApp, phone, email, or website forms, you consent to our use of your information for communication, booking, service delivery, and support in accordance with this Privacy Policy.

4. Sharing & Disclosure

We do not sell or rent your personal information. We may share data with:

• Service providers/partners (e.g., hosting, analytics, communications) processing data on our behalf under confidentiality obligations.
• Third-party platforms you engage with through our site (e.g., WhatsApp, Meta, Google) per their own policies.
• Authorities when required by law or to protect our rights, users, or property.

5. WhatsApp Communication Consent

When you initiate a conversation with us on WhatsApp or request us to contact you on WhatsApp, you agree that we may use your phone number and name to communicate about enquiries, bookings, reminders, offers, and support. You can opt out of promotional WhatsApp messages at any time by replying “STOP” or emailing info@hollywooddreams.in.

6. Cookies & Analytics

We may use cookies and similar technologies to operate our website and understand usage (e.g., basic analytics). You can control cookies via your browser settings. If we use third-party analytics or pixels, those providers may set their own cookies subject to their policies.

• Strictly necessary cookies: required for site functionality.
• Performance/analytics cookies: help measure site traffic and improve content.
• Marketing cookies (if used): support advertising and remarketing.

7. Data Security

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we will delete or anonymize the data.

9. Your Rights & Choices

• Request access to, correction of, or deletion of your personal information.
• Withdraw consent for promotional communications at any time.
• Object to or restrict certain processing where applicable by law.

To make a request, email us at info@hollywooddreams.in. We may need to verify your identity before fulfilling requests.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us to delete it.

11. International Transfers

If we use service providers located outside India, your data may be transferred to and processed in those countries. We take reasonable steps to protect your information consistent with this policy.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates the current version. Continued use of our website or services after changes means you accept the updated policy.

13. Contact & Grievance

Hollywood Dreams – Banquet Hall & Events
Address: Metro Station Vaishali, Sector 4, Vaishali, Ghaziabad, Uttar Pradesh 201019
Phone: 097737 58004, 9773758004, 7290031809
Email: info@hollywooddreams.in